First confirm on the "Online" tab that the catalog preference is setup to preferred catalog.
The only catalogs that will work with this option is CarQuest, Motor or AllData
If the catalog is changed, BM must be restarted for changes to take effect.
To access the catalog menu/fluid specs click the "NAME OF CATALOG" tab. i.e. ALL DATA in either the Summary or Parts and Labor Screens
If entering the catalog from the ticket summary page, and a part/labor option is chosen, then the part selection screen will appear on return.
Choosing the new work group option will create a workgroup called "Repair"
Some things to check: