Bay-masteR Feedback & Suggestions

Welcome to the Bay-masteR customer feedback forum. We’ve set up this forum for all Bay-masteR users to ask and discuss questions about our program as well as your thoughts, concerns and suggestions.

Please post all questions, comments and suggestions about Bay-masteR here and we will get back to you. If you need immediate assistance, please contact support at 855-211-2828 or 732-473-0260 and we will be happy to assist you.

Customer feedback is very important to us; we take all feedback into consideration and listen to our customers’ wants and needs when making upgrades to our program.

Thank you for your business & support.

Bay-masteR Support Team

21 thoughts on “Bay-masteR Feedback & Suggestions”

  1. when entering brake and tire readings if we only enter one wheel or brake reading it gives the other tire or brake a zero reading. In PA for inspection we only need to pull one front and one rear. would be great if it would just be blank.

    1. Hi Joe,

      Thank you for your feedback & suggestion, we really appreciate it! I have passed along your suggestion to our programing team.

      Thank you again,

  2. After a certain period of time through the month, when a certain number of work orders/invoices have been reached- the message “>>MORE THAN 375 TICKETS ON SCREEN<<" pops up consistently when returning to the front desk; would be great if there was some way to turn this off or have an option to increase the number of work orders etc before it appears.

    1. Hi Brandon,

      When you receive the message more than 375 tickets on the screen it has most likely been a long time since an end of day has been run to move paid tickets over to history. This message serves as a warning and is set at 375 tickets to keep the program running quickly and prevent lags and sluggish program response time. If you have any more questions regarding this please give us a call and we would be more than happy to assist you!

      Thank you for your feedback!

  3. cannot read the ticket number when on ticket bottom left..
    Always need the Ticket number when talking with Ins companies they always want it and you cant read it…

    Also in the Labor area could you make the mechanics pop up taller so you dont have to scroll down

    1. Hi Paul,

      I apologize for the delayed response! When on the estimate summary screen the ticket number can be found in two places:
      1. The bottom left corner of the screen Ticket
      2. The top center of the screen next to the parts & labor heading Ticket
      I hope this is helpful, if you need additional assistance please give support a call at (732) 473-0260 and we will be more than hapy to assist you! I will make sure your suggestion to make the mechanics list taller to eliminate having to scroll down gets to our programmers.

      Thank you for your feedback!

  4. Two suggestions that would help our shop out and probably most.

    1) In the old baymaster you used to be able to copy an old closed ticket. ie a cancelled appointment, then that customer calls back, it was convenient to be able to copy the ticket and duplicate the filed only appointment. In this version of baymaster the function of coping a closed ticket is there but when you click the button it creates a ticket but all the instructions are blank. This situation does not happen often at our location but when it does that function of baymaster was nice to have.

    2) On the parts side of baymaster it would be great if you all would come up with a way to easily track part warranties; maybe similar to how you track the number of units sold per month/year.

    Thank you guys and keep up the good work; Baymaster is awesome!

    1. Hi Chris,

      Thank you for your suggestions, I will be passing them on to our programmers. As for your first suggestion, I feel like this is something that should already be happening. I am looking into this and will get in touch when I have more information.

      Thank you again for your feedback!

  5. You should be able to copy and paste part numbers from one job screen to another so you don’t have to type in the part numbers again and then go back and delete if you’re transferring a part from on job category to another or posting the same part number to a different repair order.

    1. Hi Ray,

      I hope our conversation earlier today made it easier for you to copy parts from one job to another. If you need any additional assistance, please give our support team a call! (732) 473-0260


  6. Kristen,
    when doing end of day, it would be helpful if when running the cost report, that the adjustments be separated out to reflect charges and discounts in a separate column.
    As it stands now you have to manually figure that column to get accurate total’s.

    Thanks Phil

    1. Thank you for your suggestion Phil! I have submitted it to our programmers for review during their monthly meeting!


  7. This comment is regarding the VIN decoding feature supplied by carfax.
    We have notice that some late model Toyota Camry cars are incorrectly identified as having a 4 cylinder engine when they actually have the 6 cylinder engine.
    Here is the VIN from this morning that had this error:
    We love the VIN decoding and depend heavily on its accuracy. Thanks for your kind attention.
    Jim McFarland
    McFarland Automotive
    Orem, UT

    1. Thank you for bringing this to our attention. I have already notified Carfax about this issue and will be in touch once I hear back from them.


  8. After recent update we are unable to “choose” a category heading until we open a general category. Also in some instances we are unable to add one unless we enter back into the summary screen.

    1. Hi Dan,

      I’m sorry to hear you are experiencing difficulties after the update. I will be having one of our techs give you a call in the morning. If you are ever having a technical problem in the future please give us a call at 855-211-2828 or 732-473-0260.


  9. How soon will Baymaster finally be compatable with Windows 10 ? I’ve already upgraded my Quickbooks Pro to QB Pro 2016.

    1. Hi John,

      Bay-masteR is currently compatible with Windows 10 however some users have ran into problems during the upgrade process. We are able to fix the issues caused by the upgrade but until we find a way to prevent the issues from occurring we are not encouraging shops to upgrade their existing computers to Windows 10. That being said, a computer that has Windows 10 on it from the start will have no problems at all.

      Have a great day!

  10. It would be handy to have a provision for 3 decimal points when pricing inventory when multi units are a set price. Example: 5qts for $15.99=$3.20 ea (not even-$3.20 x 5=$16.00) vs $15.99 /5. = $3.198 figures out even from the jobber’s invoice.

    1. Hi John,

      Thank you so much for your feedback and suggestion, we really value and appreciate our customers opinions. I have passed along your suggestion to our programming department. All suggestions are logged and discussed at monthly meetings and are what we base all changes and improvements to the program on.

      Thank you again,

  11. “Customer’s Repair Instructions” should be integrated with the “Parts & Labor” of WORK ORDER. There are only 4 lines for this. In the PARTS & LABOR portion of the screen, there is more room. This suggestion would be ideal.

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