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Automotive Solution

Auto Shop Management Simplified on the cloud or desktop

Bay-masteR does it all! Listening to our independent and small family run auto repair shops for 20+ years has helped us design the best system for you. Bay-masteR has more features than you will ever use. That means it provides for all your current and future needs.

Bay-masteR Texting allows for instant communications with your customers. Digital Inspection with Quotes generates more business. Bay-masteR Marketing generates more come backs, and the customer can even make an appointment just using their phone.

Bay-masteR PAY integrates credit card processing right into the program. Bay-masteR Remote allows a customer to pay with their phone so they can pick up their vehicle afterhours. Bay-masteR FINANCE does financing when they are little short of cash, right from their phone.

TEXTING

Over 80% of text messages are read instantly.

Texting

  • 87% read their text messages, only 30% read emails and post cards
  • Create pre-made text messages
    • Group or Ticket estimates and final invoice
    • Vehicle ready for pick up
  • Send texts right from ticket for quicker approvals
  • All texts are saved to ticket for future reference with date & time stamps
  • Automated Messages
    • Scheduled Appointment reminders so you never have a missed appointment
    • Thank you messages and Ask for a review
    • Services Due
    • Mfr Maintenance Schedules

Digital Inspections, Images, & Quotes

  • Completely Customizable inspections for your shops individual needs
  • Use your tablet to go Paperless and save money
    • Speed up Inspections
    • Show Customers
    • Take pictures and attach to invoice and/or inspections
  • ADD A QUOTE AND MAKE THAT QUICK SALE!

SHOP MANAGEMENT

Sell more work when you include quotes with inspections.

MARKETING

Lower cost, better results!

Marketing & CRM

Text Marketing is

  • read by 80%
  • instantaneous
  • is the lowest cost
  • is your best solution!
  • Postcards cost less than our competitors
  • Email campaigns reach customer quickly

Scheduling

Schedule your tickets to run a more organized and efficient shop. You can:

  • Set your shop hours as well as days the shop will be closed
  • Add as many bays as you need & name them as you wish
  • All tickets are color coded based on current ticket status
  • Set Committed Times for time sensitive vehicles
  • View Schedule by Day, Week or Month
  • Print your schedule
  • Load ticket from schedule
  • Create new ticket from schedule
  • Schedule a ticket from the ticket itself

SCHEDULING

Easy to use intuitive scheduler to organize your tickets and save your shop time!

QUICK LUBE

Automatically charge for extra oil, premium filters and add-ons.

Quick Lube

  • Preset jobs for multiple packages
  • Automatically price oil and filters so you never lose potential profit
  • Link to catalogs for easy part lookups

Custom Website

  • Schedule Appointments online
  • Advertise Coupons and Services
  • Customers can review their past workorder history
  • Easily direct people towards leaving a review to increase search ranking

CUSTOM WEBSITE

Key to your marketing strategy.

Essential Features

  • Bay-masteR Estimator
  • Full History
  • End of Day w/Reporting
  • Integrated Payments

Traditional Features

Everything in Essentials Plus

  • Full Inventory
  • Scheduling
  • Labor Tracking
  • Custom Jobs
  • Part Supplier (1 included)
  • Technician Tablet (2 included)
  • Workstation + Cloud (2 included)

High Performance Features

Everything in Traditional Plus

  • Technician Tablet (5 included)
  • Workstation + Cloud (3 included)
  • Digital Inspections
  • Imaging & Signature
  • Custom Forms
  • Texting Workorders – Send and Receive (+3¢/text)
  • Texting Marketing (+3¢/text)
  • Quickbooks Interface
  • Timecard Module (3 included)
  • Accounts Receivable

CARFAX Car Care

  • Seamless integration with CARFAX
  • Service Records on the CARFAX Report
  • Listing in the CARFAX Shop Directory
  • Instant Plate to VIN decoder
  • Complete Service History – even if the work was not performed at your shop

CARFAX CAR CARE

Service history at your fingertips.

TIMECARD

Reporting efficiency.

Timecard

  • Reduce idle time with simple monitoring
  • Track tech efficiency with full suite of reports
  • Easily bill for actual hours

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What Our Clients Say

Chuck B. - 09/23/19 - 4/5

We have used Bay-masteR for over 20 years. Just recently (6-8 months) converted to their cloud based system. Pros= Easy back up. More features. Techs can access and work in the work order. I have access to the work orders off site. I like the all in one value. I can track history, payment, statements, inventory, etc all on the same program.

Craig A. - 08/14/19 - 5/5

Its perfectly designed for the auto repair shop in mind! Not much I could complain about. I have been in the auto industry since 1973. I have been using Bay-masteR since 1998.

Sharon E. - 08/13/19 - 5/5

Love that you have an all in one program. You’re able to import parts and labor right into the estimate and order your parts from the program itself. There is a lot of different aspects of this program that I love. Cost and efficiency.

James B. - 08/07/19 - 5/5

I demoed Bay-masteR along with several other software brands. I chose Bay-masteR. Bay-masteR is one of the easiest & quickest software programs I have used to write & complete a ticket. I like that it keeps parts & labor for each job on ticket in groups separating each group on the ticket. Some programs I have tried places the parts & labor all run together so you don't know what part goes with what labor, making it confusing. Having separate jobs makes it so that I can make several jobs or estimates on a ticket. Then while on the phone with the customer and trying to sell multiple repairs I can select or deselect each job giving the customer different options and pricing. The software automatically updates pricing as selecting & deselecting work, making getting approval for work easy. Also the repairs that the customer does not approve are saved as quotes & will load onto the new ticket the next time customer returns. I love the texting feature. It helps a lot. I like the inventory feature also. I use the program to order my parts through NAPA prolink. Great customer service & tech support. I like using the software. Would recommend.

James B. - 08/07/19 - 5/5

I demoed Bay-masteR along with several other software brands. I chose Bay-masteR. Bay-masteR is one of the easiest & quickest software programs I have used to write & complete a ticket. I like that it keeps parts & labor for each job on ticket in groups separating each group on the ticket. Some programs I have tried places the parts & labor all run together so you don't know what part goes with what labor, making it confusing. Having separate jobs makes it so that I can make several jobs or estimates on a ticket. Then while on the phone with the customer and trying to sell multiple repairs I can select or deselect each job giving the customer different options and pricing. The software automatically updates pricing as selecting & deselecting work, making getting approval for work easy. Also the repairs that the customer does not approve are saved as quotes & will load onto the new ticket the next time customer returns. I love the texting feature. It helps a lot. I like the inventory feature also. I use the program to order my parts through NAPA prolink. Great customer service & tech support. I like using the software. Would recommend.

James Q. - 08/05/19 - 5/5

Very easy to use. Very powerful. Choose what features you need. Customer support is awesome. I really like the web based program. My experience has been one of the best investments in our business after over 30 years. We have used Bay-masteR for over 15 years and have never looked back. I have looked at other programs but have never found one that is as easy to use and as powerful. And all are more costly.

Barbara R. - 08/05/19 - 4/5

I like the features such as accounting, customer and vehicle history, inventory and marketing. We have used Bay-masteR since 1997. I appreciate all the features and would recommend it to any automotive repair shop, it is invaluable for keeping track of everything. Excellent customer service! When our shop had a computer crash the tech support had us totally restored within hrs. One of my favorite features is the history, I can pull up any work order in seconds, it makes it so easy to answer mechanics questions and customer questions. I think this software is great, it makes every part of my job easier.

Jim O. - 08/04/19 - 5/5

How many companies that sell shop management software listen to the end user? Of the few that listen how many entertain the thought of implementing a change based on a comment from the end user? Over the years this company has always been receptive in hearing and reviewing my suggestions, following up with required dialogue and in many cases implementing a change accordingly. We are all in this together and they understand that we, the end user of their product, may see or envision a change that could be an improvement. Their open minded, approachable business model has always impressed me. Their support staff is excellent and responsive to all of my needs. A recently released cloud version includes small changes that overall make it better than the old version. The texting feature found on both versions is great way to improve customer communication and efficiency with very little effort. Direct interfaces with our suppliers eliminates unproductive phone orders and price/part number entry mistakes. We are producing accurate, easy to understand invoices with very little effort. Customer communication has improved with our ability to send canned text messaging quickly and easily.

Call us directly at (800) 922-2378 or CLICK HERE to get a free trial and demo today!

Bay-masteR Shop Management Software offers online ordering and cataloging through SpeedECat, Bay-masteR directly integrates with suppliers such as NAPA, O’Reillys, Autozone, Advance, CarQuest, Worldpac, Nexpart, and over 90 more.

Speed ECat is the go to solution for online parts ordering, designed not only for speed, but also ease of use. The first time you can locate and order parts right from the same screen. Bay-masteR’s tire guides show real time stock information directly from American Tire Distributors as well as K&M Tire, you even get tire fitment information and tire specs. With just a few clicks you can place your entire order directly through Bay-masteR, saving you valuable time. In a matter of a minute you can build a tire job and place the order in Bay-masteR without the need to order parts from a website and then re-enter them into the software. Such a small addition, but it saves you tons of precious time. Built into Bay-masteR as well are labor guides, as well as an interface to ALLDATA online or Identifix. Also offered with Bay-masteR is full inventory control with purchase orders, vendor lists, automatic stock replenishment, and a unique sliding margin system customizable for each shop to fit their needs.

One of our most popular features to date is the Marketing feature. How often are you getting your customers back in the door? With our marketing feature you can print postcards, labels and even send customers personalized emails when they are due for service, such as an oil change. Even track your ROI (return on investment) through the Marketing feature in Bay-masteR!

Need an easy to use and accurate way to track your employees hours? The timecard module in Bay-masteR allows you to generate productivity and payroll reports, keep track of employee productivity right from your auto shop management software! Save a ton of time by creating Canned Jobs in Bay-masteR. Instead of starting from scratch when creating a ticket for a common repair or replacement, you can pre-build these common jobs so that with the click of a button you are well on your way to having a completed ticket. Make the process even faster by setting up jobs to bring up specific online catalogs to look up parts and labor that you know you will need. Use the preventative maintenance schedules straight from Mitchell eDATA or ALLDATA online or Identifix to upsell your customer right in the shop!