I like the features such as accounting, customer and vehicle history, inventory and marketing. We have used Bay-masteR since 1997. I appreciate all the features and would recommend it to any automotive repair shop, it is invaluable for keeping track of everything. Excellent customer service! When our shop had a computer crash the tech support had us totally restored within hrs. One of my favorite features is the history, I can pull up any work order in seconds, it makes it so easy to answer mechanics questions and customer questions. I think this software is great, it makes every part of my job easier.